CANIS ARES LLC

Effective / Last Updated: August 14, 2026

Attorney-review draft - North America revision. Intended launch scope: all U.S. states and Canada except Quebec, with mandatory consumer-law savings clauses. Website implementation should use affirmative clickwrap and separate affirmative consent for medical imaging, biometric/likeness scanning, and expanded/public AI processing where described.

 

1. Agreement; Scope; Eligibility; Electronic Acceptance

These Terms of Service ("Terms") are a legally binding agreement between you ("Customer," "you," or "your") and Canis Ares LLC ("Canis Ares," the "Company," "we," "us," or "our") governing the website, quotations, design services, 3D modeling, 3D scanning and photogrammetry, in-person scanning appointments and on-site services, image-to-model and AI-assisted creative workflows, additive manufacturing and 3D printing, finishing, prototyping, digital files, custom goods, and related services (collectively, the "Services").

You agree to these Terms and the Privacy Notice when you click or check an acceptance control, submit a project request or file, approve a quote or proof, pay an invoice or deposit, place an order, schedule or participate in an in-person scanning appointment, sign a physical or electronic consent/release, or otherwise request Services after receiving or being given access to these Terms. Sensitive-data activities may also require a separate consent. If you do not agree, do not use the Services or provide files, images, medical data, face/body scans, or other personal information.

You must be at least 18 years old and legally capable of entering a binding contract. If you act for a company, organization, or another person, you represent and warrant that you have authority to bind that person or entity and to provide all submitted data and materials.

We may decline, pause, cancel, or condition any project or order that we reasonably believe creates legal, regulatory, intellectual-property, privacy, security, export-control, payment, safety, or reputational risk, or that falls outside our capabilities.

1A. Canis Ares LLC Is the Contracting Party; Protected Parties; No Personal Guarantee

All orders, quotes, invoices, appointments, purchases, and Services are entered into with Canis Ares LLC only. No member, manager, owner, officer, employee, independent contractor, or agent of Canis Ares assumes personal contractual liability merely by communicating with Customer, preparing or signing a quote, invoice, receipt, consent form, or order confirmation on behalf of Canis Ares, accepting payment for Canis Ares, performing Services, or otherwise acting as a disclosed representative of Canis Ares. An individual assumes a personal contractual obligation only if that individual separately signs an express written personal guarantee or other agreement clearly stating that the individual is undertaking liability in an individual capacity.

For purposes of the disclaimers, releases, assumption-of-risk provisions, indemnities, limitations of liability, dispute-resolution provisions, arbitration agreement, class/representative-action waiver, jury-trial waiver, defenses, and other protections in these Terms, “Canis Ares Protected Parties” means Canis Ares LLC and, with respect to conduct connected with Canis Ares or the Services, its past, present, and future members, managers, owners, officers, employees, independent contractors, agents, affiliates, successors, and assigns. Each Canis Ares Protected Party is an intended third-party beneficiary of those provisions and may invoke and enforce them directly to the maximum extent permitted by law, including the right to compel arbitration where the claim falls within Section 25.

Customer agrees that contractual obligations arising from an order or the Services are obligations of Canis Ares LLC and not the personal obligations of a Canis Ares Protected Party merely because of that person’s ownership, management role, employment, agency, or authorized conduct for the LLC. To the maximum extent permitted by law, Customer will not seek to satisfy a contractual claim against the personal assets of a Canis Ares Protected Party absent a separate written personal guarantee or an independent legal basis for individual liability. Nothing in this Section eliminates liability for an individual’s independently actionable conduct or any liability that applicable law makes non-waivable, including liability that cannot lawfully be excluded for fraud, gross negligence, reckless or willful misconduct, or other protected statutory rights.

1B. Geographic Availability; United States and Canada; Quebec

The Services are currently intended for customers located in the United States and, subject to shipping and project eligibility, Canada outside Quebec. Canis Ares does not currently solicit or accept consumer orders, paid projects, sensitive-data uploads, or in-person consumer appointments from customers located in Quebec unless Canis Ares expressly announces that Quebec service is available and provides the French-language and Quebec-specific consumer materials required for that offering. A person in Quebec may browse the public website and send a non-sensitive general inquiry, but should not submit medical imaging, biometric or likeness data, payment information, or other sensitive project files until Quebec service is expressly available.

Availability in a location does not mean every product or Service is lawful, shippable, or suitable there. We may restrict or refuse a product, material, feature, destination, or project to comply with law, carrier rules, product-safety obligations, sanctions, customs restrictions, age restrictions, or other legitimate requirements. Mandatory consumer rights that apply based on a Customer's location are preserved as stated in Section 24A.

2. Quotes; Orders; Specifications; Proofs; Customer Approvals

A request, estimate, automated price, design discussion, mock-up, feasibility review, or quote is not acceptance of an order unless we confirm acceptance. Quotes may expire and may be revised for file condition, geometry, materials, labor, taxes, shipping, vendor costs, changes in scope, or information discovered after review.

Customer is responsible for supplying complete and accurate dimensions, tolerances, reference geometry, mating-part information, intended use, finish requirements, installation constraints, and any applicable technical or regulatory specifications. Unless expressly incorporated into our written order confirmation, informal discussions, screenshots, reference photographs, reference objects, and prior versions are not controlling specifications.

Customer must review and approve any proofs, renders, segmentation previews, dimensions, or other approval materials we provide. Approval authorizes us to proceed and is Customer’s confirmation that the approved material accurately reflects Customer’s requested aesthetic and specifications. Customer-requested changes after approval may require additional fees, a new quote, and a revised schedule.

We may make reasonable process adjustments needed for manufacturability, such as supports, build orientation, mesh repair, file conversion, wall-thickness adjustments, drainage or vent features, tolerancing, part splitting, or assembly features, provided those adjustments do not materially change an expressly approved requirement. Material design changes require Customer approval unless necessary to stop a clearly unsafe or impossible build.

3. Additive Manufacturing Is Variable; Prototypes Are Experimental

CUSTOM FABRICATION AND ADDITIVE MANUFACTURING INVOLVE INHERENT PROCESS VARIATION. Layer lines, seams, support marks, small voids, minor warping or shrinkage, color variation, texture differences, witness marks, stair-stepping, surface artifacts, and dimensional variation may occur. A screen rendering is not a guarantee of the exact appearance, color, texture, or dimensional result of a physical print.

Unless a written order specification expressly states otherwise, we do not promise cosmetic perfection, exact color matching, a particular dimensional tolerance, watertightness, pressure tightness, sterility, biocompatibility, food-contact suitability, electrical insulation, flame rating, UV stability, chemical resistance, weather resistance, load rating, fatigue life, or compliance with any third-party standard.

A prototype, test article, sample, or design suggestion may require iteration. Delivery of a prototype or successful print does not certify that the design is safe, defect-free, regulatory-compliant, suitable for mass production, or fit for Customer’s application.

4. Customer Design Responsibility; No Engineering or Regulatory Certification

Unless we expressly enter a separate signed professional-services agreement stating otherwise, our design assistance, design-for-manufacturability feedback, material suggestions, mesh repair, modeling choices, and print-orientation decisions are provided only to help create the requested object and manufacture it using our processes. They are not a substitute for professional engineering, architecture, safety engineering, regulatory consulting, clinical judgment, or laboratory testing.

Customer remains responsible for the functional design, intended use, tolerances, safety factors, interfaces, installation, loads, environmental conditions, and regulatory requirements of any part used in a functional application. Customer is responsible for independent validation and testing before relying on any custom part where failure could cause injury, property damage, regulatory violation, or substantial economic loss.

5. Prohibited or Safety-Critical Uses

Unless we expressly agree in a separate signed writing after appropriate technical and regulatory review, Customer must not use or request Services for:

• medical diagnosis, treatment, surgical planning, procedure guidance, implant or prosthetic design, or any regulated medical-device purpose;

• life-support, life-sustaining, emergency-response, or personal protective equipment;

• load-bearing human support, fall protection, climbing, rigging, lifting, restraint, or safety-critical structural components;

• aerospace flight-critical, automotive safety-critical, pressure-vessel, mains-electrical safety, or other applications in which failure could foreseeably cause death or serious injury;

• firearms, ammunition, regulated firearm components, explosives, or unlawful weapons or weapon components;

• any item whose manufacture, possession, shipment, export, import, or use would violate law or require a license or authorization that has not been obtained.

Canis Ares may impose additional project-specific restrictions and may refuse any project in its sole reasonable discretion. A refusal or cancellation for legal or safety reasons does not obligate us to disclose confidential screening criteria.

6. Sharp Points, Edges, Spikes, Protrusions, Small Parts, Magnets, and Similar Hazards

Some custom objects are intentionally designed with sharp or semi-sharp points, spikes, rigid edges, thin projections, rough textures, pinch points, detachable pieces, magnets, or small components. These features can cut, puncture, scratch, bruise, pinch, choke, damage eyes, interfere with medical devices, damage property, or cause other injury if handled, installed, displayed, transported, stored, modified, or used improperly.

UNLESS A SIGNED WRITING EXPRESSLY STATES OTHERWISE, SUCH ITEMS ARE DECORATIVE, NOVELTY, DISPLAY, COSTUME, PROP, COLLECTIBLE, OR PROTOTYPE ITEMS. THEY ARE NOT TOYS, WEAPONS, PROTECTIVE EQUIPMENT, SAFETY EQUIPMENT, SPORTS EQUIPMENT, CLIMBING EQUIPMENT, LOAD-BEARING HARDWARE, OR PRODUCTS INTENDED TO STRIKE, STAB, RESTRAIN, SUPPORT, PROTECT, OR BE INSERTED INTO A PERSON OR ANIMAL.

Customer assumes responsibility for safe handling, age-appropriate supervision, installation, placement, storage, transport, maintenance, and use. Keep hazardous features away from children, pets, faces and eyes, walkways, seating areas, and locations where accidental contact is reasonably foreseeable. Do not throw, swing, strike, stab, fence, spar, or use a decorative or prop item as a weapon.

If an item becomes cracked, delaminated, softened, deformed, loose, unstable, damaged, or otherwise unsafe, stop using or displaying it in a manner that could expose people or property to harm.

7. Foam / Pool-Noodle Prop Components

Any printed hilt, guard, connector, cap, pommel, or similar component intended to be combined with foam or a pool noodle is a novelty prop component only. Foam or a pool noodle does not convert a rigid printed component into certified sporting, impact, protective, child-safety, or combat equipment. Responsible adult judgment and supervision are required. Do not use these products for forceful striking, combat, unsupervised child play, or any activity in which failure or rigid contact could cause injury.

8. Medical Imaging, MRI / CT / DICOM, and Anatomical Models — Sculptural Use Only

We may, at our discretion, accept files such as MRI, CT, DICOM, NIfTI, ultrasound exports, radiology images, or other medical-imaging data (collectively, "Medical Imaging Data") to create a visual or physical representation of anatomy. This consumer service is not health care and is not offered for diagnosis, treatment, surgical planning, clinical decision-making, measurement, implant or prosthetic design, medical-device development, or other medical use.

CANIS ARES IS NOT ACTING AS A PHYSICIAN, RADIOLOGIST, HEALTH-CARE PROVIDER, MEDICAL LABORATORY, OR MEDICAL-DEVICE MANUFACTURER BY ACCEPTING A CONSUMER’S MEDICAL IMAGING DATA FOR A SCULPTURAL PROJECT. WE DO NOT INTERPRET IMAGING, DIAGNOSE CONDITIONS, VERIFY PATHOLOGY, OR WARRANT CLINICAL OR ANATOMICAL ACCURACY.

Segmentation and model generation may omit, smooth, merge, exaggerate, distort, or misidentify anatomy because of imaging resolution, scan parameters, artifacts, software limitations, thresholding, manual artistic choices, file conversion, mesh repair, printer resolution, build orientation, post-processing, or material behavior. Any measurement taken from a model may differ from the source image or actual anatomy.

AN ANATOMICAL MODEL OR DIGITAL FILE FROM CANIS ARES MUST NOT BE USED TO MAKE OR CONFIRM A DIAGNOSIS, PLAN OR GUIDE A PROCEDURE, SELECT OR SIZE AN IMPLANT OR DEVICE, DIRECT TREATMENT, DETERMINE MEDICATION OR DOSAGE, REPLACE PROFESSIONAL MEDICAL JUDGMENT, OR OTHERWISE BE RELIED UPON FOR HEALTH OR SAFETY. If a clinically validated patient-specific model or medical device is needed, Customer must use an appropriately qualified and regulated medical provider or manufacturer.

Customer represents and warrants that Customer is the individual depicted in the Medical Imaging Data or has all legally required authority, authorization, and consent to provide the data and request the project. Customer must not submit another person’s health information without lawful authority.

If a hospital, physician, clinic, health plan, or other HIPAA-regulated entity asks Canis Ares to create, receive, maintain, or transmit protected health information on its behalf, the project requires separate written review before transmission. Where applicable, a compliant Business Associate Agreement and additional security controls must be executed before Canis Ares receives protected health information in that capacity. Acceptance of these consumer Terms alone does not create a Business Associate Agreement.

9. Medical-Imaging Upload Consent and Data Minimization

By intentionally uploading Medical Imaging Data for a requested sculptural project, Customer instructs Canis Ares to collect and process that data as necessary to evaluate, segment, model, quote, fabricate, deliver, support, and secure the requested project, subject to the Privacy Notice and any separate consumer-health-data consent presented at upload.

Customer should remove or avoid unnecessary identifiers where practical. Customer must not include unrelated medical records, clinical notes, Social Security numbers, insurance identifiers, financial account information, or other sensitive information that is not needed for the requested project.

10. Customer Content; Rights to Use Submitted Materials

"Customer Content" includes CAD files, meshes, scans, point clouds, depth maps, texture captures, Medical Imaging Data, face or body scans, photographs, videos, drawings, text, logos, trademarks, measurements, reference objects, property or premises scans, specifications, and other materials Customer supplies or asks Canis Ares to capture for a project. "Likeness Data" means photographs, video frames, facial or body geometry, contours, measurements, textures, depth information, point clouds, meshes, and other data that depicts or can reasonably be associated with an identifiable person. Some Likeness Data may constitute biometric information or a biometric identifier under applicable law even though Canis Ares does not use it for authentication, surveillance, or identity verification.

Except for rights expressly granted in these Terms or a signed project agreement, Customer retains Customer’s rights in Customer Content. Customer grants Canis Ares and its necessary contractors and service providers a limited, non-exclusive, worldwide, royalty-free license, with the right to grant only the limited sublicenses reasonably necessary to those providers, to host, copy, scan, capture, convert, repair, modify, analyze, reproduce, transform, generate derivative project files from, manufacture from, and otherwise process Customer Content solely as reasonably necessary to quote, communicate about, perform, deliver, secure, troubleshoot, document, and administer the requested Services, and for any additional purpose to which Customer separately and affirmatively consents.

Customer is responsible for retaining original files and backups. Unless expressly agreed in writing, Canis Ares is not an archival-storage provider and has no obligation to preserve Customer Content beyond the retention periods described in the Privacy Notice or required by law.

10A. In-Person 3D Scanning, On-Site Services, and Premises Authorization

If a project involves an in-person appointment, mobile visit, or work at Customer’s home, business, venue, or other location, Customer represents that Customer has authority to invite Canis Ares and its personnel onto the premises and to authorize the requested scanning, photography, measurements, or capture of the identified people, objects, rooms, structures, or other property. Customer must obtain any permission required from an owner, tenant, employer, venue, building manager, or other rights holder before the appointment.

Customer is responsible for providing a reasonably safe, lawful, and accessible work area; disclosing known hazards; securing pets; supervising minors; maintaining appropriate lighting, power, access, and clear floor space where needed; and removing confidential documents, sensitive displays, bystanders, mirrors, photographs, screens, or other items Customer does not want incidentally captured. Canis Ares may stop, postpone, or leave an appointment if conditions are unsafe, unlawful, abusive, or unsuitable for the equipment or requested capture.

Scanning may require a person to stand, sit, hold a pose, turn, or reposition. Customer and each scan subject must follow reasonable safety instructions and may ask to stop a scan at any time. Canis Ares will request permission before intentional physical contact for posing or positioning. Unless separately agreed in writing, Canis Ares does not perform nude or intimate-part scanning, and no sexualized or intimate scanning of a minor will be accepted.

Scanning equipment may use visible light, infrared light, structured light, laser light, cameras, or other optical/depth-sensing technologies depending on the device. The scanning service is not medical imaging, medical testing, biometric authentication, or a health assessment. Customer must review and follow any manufacturer safety notice presented for the equipment used and should not participate if a known medical or safety restriction makes participation inappropriate.

10B. Face and Body Scans; Likeness and Biometric Consent

A face or body scan can create detailed geometry and texture information about an identifiable person. Before collecting a scan that may constitute biometric information or a biometric identifier, Canis Ares will provide any notice and obtain any written or electronic consent required by applicable law, including the purpose of collection and the applicable retention period. Canis Ares does not use creative-project scans to authenticate identity, conduct surveillance, determine eligibility, or infer health, emotion, race, religion, sexual orientation, or other sensitive traits.

The scan subject authorizes Canis Ares to capture and process Likeness Data for the specifically requested creative project, including generating or editing digital sculptures, busts, miniatures, tabletop figures, chess pieces, lithophanes, reliefs, figurines, keepsakes, and similar products. Artistic modeling may simplify, stylize, exaggerate, smooth, reconstruct, or otherwise alter anatomy or appearance. No exact likeness, exact body measurement, or photorealistic result is guaranteed.

Canis Ares will not claim ownership of a person’s underlying identity, name, right of publicity, privacy right, or biometric identifier. Ownership of Canis Ares-created copyrightable work product is addressed in Section 12 and is expressly subject to the scan subject’s non-transferable personal rights and to applicable biometric, privacy, and publicity law. Canis Ares will not sell, lease, trade, or otherwise monetize raw biometric identifiers or biometric information in a manner prohibited by applicable law.

10C. Uploaded Photos, Family Members, Minors, and Third-Party Likenesses

Customer may submit photographs or other reference images of Customer or another person only if Customer has all rights and permissions necessary for Canis Ares to copy, transform, disclose to approved processors, and create the requested product from those materials. The subject of a photograph does not necessarily own the copyright in the photograph; Customer is responsible for obtaining any required permission from the photographer or copyright owner.

For an identifiable living adult other than Customer, Customer must have the adult subject’s written authorization for the requested use and must provide it to Canis Ares on request. For a minor, the request must be made or authorized in writing by the minor’s parent or legal guardian. Canis Ares may require each depicted person, or that person’s legally authorized representative, to complete a separate likeness/biometric consent before work begins. Customer may not submit secretly captured intimate images, images obtained unlawfully, or material intended for impersonation, fraud, harassment, exploitation, or nonconsensual sexual content.

Customer represents and warrants that the requested product and any supplied likeness do not violate another person’s privacy, publicity, copyright, trademark, contract, or other rights. Customer will indemnify Canis Ares as provided in Section 23 for claims arising from Customer’s lack of authority, except to the extent a claim results from Canis Ares’s use outside the scope Customer authorized.

10D. AI-Assisted Reconstruction, Image Generation, and Third-Party AI Services

Some projects may use one or more generative-AI, machine-learning, image-generation, image-to-3D, reconstruction, segmentation, enhancement, retopology, texture-generation, or similar tools. These tools may be operated by Canis Ares or by third-party service providers and may change over time. AI-assisted results can contain inaccuracies, invented details, asymmetry, artifacts, or aesthetic changes and are not guaranteed to reproduce the subject exactly.

Where reasonably available and appropriate, Canis Ares may use business, private, enterprise, local, or other configurations intended to limit use of Customer Content for generalized provider model training. If a requested workflow would disclose identifiable Likeness Data, Health Data, or other sensitive information to a public/general-purpose AI service or to a provider whose terms may permit retention, human review, service improvement, or model training beyond performing the project, Canis Ares will seek separate affirmative consent before that expanded processing. Customer may decline such expanded processing; Canis Ares may then use a different workflow, quote a different price, or decline a project that cannot reasonably be completed without the requested processing.

When Customer affirmatively authorizes expanded/public AI processing, Customer instructs Canis Ares to disclose the identified files or images to the categories of AI providers described in the Privacy Notice for the stated project purpose. Customer acknowledges that third-party providers operate under their own terms and privacy practices and that, after an authorized disclosure, Canis Ares may not be able to retrieve every copy, reverse a provider’s prior processing, or guarantee deletion from every provider system or trained model. This consent does not authorize Canis Ares itself to sell biometric information or to use a customer’s identifiable likeness in advertising, portfolio materials, or generalized model training unless Customer separately opts in.

11. Intellectual Property; Right to Manufacture; Publicity and Likeness

Customer represents and warrants that Customer owns or has sufficient licenses, written permissions, releases, and other rights to submit Customer Content and to authorize the requested copying, scanning, capture, disclosure to approved service providers, modification, AI-assisted processing where selected, modeling, manufacture, and delivery. This includes copyrights, design rights, patents, trademarks, trade secrets, property-access rights, rights of publicity, privacy rights, and rights in a person’s name, image, likeness, face or body geometry, medical imagery, or anatomy, as applicable.

We may refuse requests involving logos, characters, game or entertainment properties, products, artwork, replicas, celebrity or public-figure likenesses, third-party photographs, scans of third-party people or property, architectural or sculptural works, confidential premises, or other material where ownership, permission, legality, or safety is unclear. Our willingness to quote, scan, model, or manufacture a project is not a legal determination that the project is non-infringing or otherwise lawful.

12. Ownership of Canis Ares Work; Digital-Model Licenses

Unless the applicable quote or a separate signed agreement expressly states otherwise, Canis Ares retains all right, title, and interest it may have in its pre-existing tools, scripts, templates, workflows, generalized know-how, processes, reusable design elements, and in the original copyrightable creative authorship Canis Ares contributes to custom models and project files. This does not transfer ownership of Customer Content or of any person’s underlying name, identity, likeness, publicity right, privacy right, or biometric identifier.

For a custom digital model created by Canis Ares, the license stated in the quote, product page, or written project agreement controls. If no license is stated, Customer receives a non-exclusive, non-transferable license to use the delivered digital model for Customer’s private, personal, noncommercial use only. To the extent a model depicts Customer or another authorized person, Canis Ares’s ownership of its creative work does not by itself authorize Canis Ares to sell, advertise, publicly display, license, or otherwise commercially exploit that person’s identifiable likeness beyond the commissioned project without a separate publicity/marketing authorization where required.

Unless a separate written commercial license expressly permits it, Customer may not resell, redistribute, publish, upload, share, sublicense, extract for resale, convert for resale, place in a public asset library or file-sharing service, manufacture for sale, include in a commercial product, use for client work, advertising, games, animation production, or other business purpose.

No license transfers any trademark, brand, third-party copyrighted work, patent, publicity right, or other right that Canis Ares does not own. Customer remains responsible for obtaining any third-party rights required for Customer’s use.

Some machine-generated or automatically captured material may not qualify for copyright protection, and copyright protection in AI-assisted work may extend only to protectable human-authored elements. These Terms allocate contractual rights between Customer and Canis Ares only to the extent such rights legally exist; they do not create intellectual-property rights that applicable law does not recognize.

13. Confidentiality; Trade Secrets; Export-Controlled Data

We treat nonpublic project files as nonpublic business information and use them to perform the Services, subject to the Privacy Notice. If a project requires a nondisclosure agreement, security addendum, controlled-access environment, or other special confidentiality obligation, Customer must obtain a separate signed agreement before providing the sensitive material.

Do not submit classified information, information subject to the International Traffic in Arms Regulations (ITAR), controlled technical data under the Export Administration Regulations (EAR), or other export-controlled data unless Canis Ares has expressly approved the project in writing and the parties have established required access, citizenship, storage, and transfer controls.

14. Materials; Installation; Inspection; Maintenance

Printed plastics, resins, composites, coatings, adhesives, magnets, hardware, and other materials vary in flexibility, rigidity, brittleness, heat resistance, UV stability, moisture resistance, chemical resistance, impact strength, fatigue behavior, surface finish, and wear. Properties can change with build orientation, geometry, age, sunlight, heat, cold, chemicals, repeated loading, impact, and post-processing.

Material information and recommendations are general manufacturing information, not a promise that a material is suitable for Customer’s specific use. Customer is responsible for validating material properties and compatibility for the intended environment.

Customer is responsible for safe installation, fit checks, fasteners, adhesives, mounting surfaces, clearances, and periodic inspection. Where safety could be affected, inspect before each use and after impact, heat exposure, chemical exposure, or other event that could weaken the product.

15. No Children’s Products Unless Expressly Agreed

Unless a product page or signed order expressly identifies an item as a children’s product and states the applicable compliance basis, Canis Ares products are not designed, tested, certified, or labeled as children’s products or toys. Products with points, spikes, small parts, magnets, rigid protrusions, or functional hardware must be kept away from young children and used only with responsible adult supervision where appropriate.

16. Prices; Taxes; Payment; Deposits; Chargebacks

Prices are stated in U.S. dollars unless the website, quote, or invoice expressly displays another currency. Customer is responsible for applicable sales, use, excise, GST/HST, provincial sales tax, customs, import duties, brokerage, VAT, or similar taxes and charges unless the applicable checkout, quote, or law states that Canis Ares will collect or bear them. For a cross-border shipment, the carrier or customs authority may collect duties, taxes, brokerage, or disbursement fees directly from the recipient. We may require full prepayment, a deposit, or milestone payments for custom work.

Deposits and design fees compensate us for reserved capacity and work performed. Once design, setup, material ordering, or fabrication begins, amounts attributable to completed or committed work may be nonrefundable to the extent permitted by law. If a payment is reversed, disputed, or charged back without valid basis, we may suspend work and seek recovery of amounts lawfully due, including reasonable collection costs where permitted by law. This does not limit rights concerning unauthorized or fraudulent charges.

17. Cancellation; Custom Goods; Returns; Nonconforming Products

Because custom goods are manufactured to Customer’s specifications and may have little or no resale value, cancellation and return rights are limited after work begins. Before fabrication, we may agree to cancel subject to payment for design work, setup, purchased materials, noncancelable vendor commitments, and other costs already incurred.

If a delivered item materially fails to conform to an expressly agreed written specification because of our manufacturing error, Customer must notify us promptly with photographs and a description sufficient to evaluate the issue. Subject to non-waivable law, our preferred remedy is, at our option, repair, rework, replacement, reprint, or refund of the price paid for the materially nonconforming item.

Normal additive-manufacturing variation described in these Terms, Customer-approved design features, inaccurate Customer specifications, misuse, unsafe installation, post-delivery modification, or damage after risk of loss passes are not manufacturing nonconformities.

18. Shipping; Delivery; Risk of Loss

Delivery dates are estimates unless we expressly provide a written guaranteed date. Delays may result from design revisions, failed prints, material shortages, carrier issues, weather, equipment failure, supplier delay, illness, government action, or other events.

Unless otherwise agreed in writing, allocation of risk of loss or damage during shipment is governed by the shipping terms stated for the order and applicable law. To the extent legally permitted, Customer must provide an accurate deliverable address and promptly report apparent transit loss or damage so that Canis Ares and the carrier can investigate or pursue a claim. Nothing in this paragraph reduces a non-waivable consumer right concerning delivery or risk of loss.

Cross-border delivery may be delayed by customs inspection, import restrictions, duties, brokerage, carrier requirements, or incomplete recipient information. Customer must provide truthful information reasonably required for lawful shipment. Canis Ares may refuse or cancel an international shipment if completing it would violate law, carrier requirements, product-safety restrictions, or customs rules. If the order is lawfully cancelled for a destination-specific restriction discovered after payment, Canis Ares will refund amounts attributable to unperformed work as required by applicable law, subject to properly disclosed nonrefundable custom-work costs where lawful.

18A. Product-Safety Complaints, Incidents, Corrective Action, and Recalls

If Customer becomes aware of an injury, near-miss, fire, overheating event, breakage, unexpected sharp-edge or projection hazard, choking or ingestion issue, magnet-related incident, chemical/material concern, or other event suggesting that a Canis Ares consumer product may present an unreasonable or previously unidentified safety risk, Customer should stop using the product where continued use could be unsafe and promptly notify Canis Ares with the order number and reasonably available details. Customer should preserve the product, packaging, photographs, and relevant communications when reasonably possible.

Canis Ares may investigate safety reports, request return or inspection of a product, issue updated warnings or instructions, suspend sales, offer repair/replacement/refund remedies, or conduct a voluntary or legally required corrective action or recall. Customer agrees to reasonably cooperate with a legitimate safety notice or recall. Nothing in these Terms restricts any person's right to report a safety issue directly to the U.S. Consumer Product Safety Commission, Health Canada, another regulator, emergency service, insurer, or other authority, and nothing limits Canis Ares's independent regulatory reporting or recall obligations.

19. Third-Party Components, Services, and Links

A project may incorporate third-party hardware, software, materials, finishing services, payment processors, carriers, cloud services, or other providers. Their separate terms, warranties, licenses, and limitations may apply. Canis Ares is not responsible for third-party services outside our reasonable control, but nothing in this section limits liability that applicable law makes non-waivable.

20. Website Use; Security; No Scraping or Interference

Customer may use the website only for lawful purposes related to evaluating or purchasing Services. Customer may not attempt to gain unauthorized access to systems or files; upload malware; probe or bypass security; interfere with availability; harvest personal information; scrape or automate requests in a manner that burdens the site; impersonate another person; or use the website to facilitate fraud, infringement, unlawful weapons, export violations, or other unlawful conduct.

21. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT FOR ANY EXPRESS WRITTEN WARRANTY THAT CANIS ARES SPECIFICALLY PROVIDES FOR A PARTICULAR ORDER, THE WEBSITE, SERVICES, DIGITAL FILES, PROTOTYPES, AND PRODUCTS ARE PROVIDED "AS IS" AND "WITH ALL FAULTS." CANIS ARES DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING, USAGE, OR TRADE.

NO ORAL OR INFORMAL STATEMENT CREATES A WARRANTY. IF APPLICABLE LAW DOES NOT ALLOW A PARTICULAR DISCLAIMER, THAT DISCLAIMER APPLIES ONLY TO THE MAXIMUM EXTENT PERMITTED BY LAW. If Canis Ares provides a written warranty on a consumer product, the terms of that written warranty control to the extent federal or state warranty law restricts disclaimer or limitation of implied warranties.

22. Assumption of Risk; Customer Responsibility

Customer knowingly accepts and expressly assumes, to the maximum extent permitted by law, the ordinary, inherent, and disclosed risks of custom fabrication, prototypes, materials, sharp or protruding features, assembly, installation, in-person scanning, Customer-selected uses, and other Services. Customer is responsible for using reasonable care, following warnings and project-specific instructions, supervising others where appropriate, and discontinuing use when a product appears damaged or unsafe. To the maximum extent permitted by law, Customer releases the Canis Ares Protected Parties from claims based solely on those assumed, inherent, or expressly disclosed risks, including risks created by Customer specifications, Customer misuse, or Customer’s failure to follow warnings or instructions.

This assumption-of-risk and release provision does not waive rights or liabilities that applicable law does not permit the parties to waive. It does not excuse an unsafe act or omission to the extent liability for that conduct cannot lawfully be released, limited, or disclaimed.

23. Indemnification

To the maximum extent permitted by law, Customer will defend, indemnify, and hold harmless the Canis Ares Protected Parties from third-party claims, demands, proceedings, investigations, losses, liabilities, penalties, damages, judgments, and reasonable attorneys’ fees and costs arising out of or relating to: (a) Customer Content or Customer’s lack of rights, consent, or authority to provide it; (b) Customer’s specifications, instructions, modifications, installation, resale, marketing, distribution, or use of a product or digital file; (c) Customer’s unlawful, prohibited, safety-critical, medical, weapon-related, or otherwise unauthorized use; (d) Customer’s breach of these Terms or applicable law; or (e) a claim that manufacture, scanning, modeling, or processing according to Customer-provided specifications or materials infringes, misappropriates, or violates another person’s rights.

Customer has no indemnity obligation to the extent a claim is finally determined to have resulted from the conduct of a Canis Ares Protected Party for which indemnification cannot lawfully be required. Canis Ares or the applicable Protected Party may control the defense of an indemnified claim with counsel of its or their choice, and Customer may not settle a claim imposing liability, admission, payment, restriction, or other obligation on a Canis Ares Protected Party without the affected party’s written consent.

24. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE CANIS ARES PROTECTED PARTIES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, BUSINESS, OPPORTUNITY, GOODWILL, OR DATA; COST OF SUBSTITUTE GOODS OR SERVICES; OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE WEBSITE, SERVICES, PRODUCTS, DIGITAL FILES, CUSTOMER CONTENT, A SCAN OR APPOINTMENT, OR THESE TERMS, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE AGGREGATE COMBINED LIABILITY OF ALL CANIS ARES PROTECTED PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO A PARTICULAR ORDER, PRODUCT, DIGITAL FILE, APPOINTMENT, SCAN, OR SERVICE WILL NOT EXCEED THE AMOUNT CUSTOMER ACTUALLY PAID TO CANIS ARES FOR THE SPECIFIC ORDER, PRODUCT, DIGITAL FILE, APPOINTMENT, SCAN, OR SERVICE GIVING RISE TO THE CLAIM. THIS IS A SINGLE COMBINED CAP, NOT A SEPARATE CAP FOR EACH PROTECTED PARTY OR EACH THEORY OF LIABILITY.

THE LIMITATIONS IN THIS SECTION DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. IN PARTICULAR, SOME LAWS MAY RESTRICT LIMITATIONS FOR PERSONAL INJURY, WILLFUL OR RECKLESS MISCONDUCT, FRAUD, STATUTORY CONSUMER RIGHTS, OR OTHER NON-WAIVABLE LIABILITY. The parties intend each limitation to apply independently to the maximum lawful extent rather than to invalidate the section as a whole.

24A. Mandatory Consumer Rights; U.S. State and Canadian Savings Clause

These Terms are intended to allocate risk only to the maximum extent permitted by applicable law. Nothing in these Terms waives, disclaims, limits, shortens, or conditions a warranty, remedy, cancellation right, delivery right, privacy right, product-liability rule, consumer-protection right, statutory damages remedy, limitation period, forum right, or other protection that applicable federal, state, provincial, territorial, or local law does not permit a consumer to waive in advance.

For a Canadian consumer, any mandatory rights or remedies under applicable federal or provincial/territorial consumer law remain available. If a warranty disclaimer, damages limitation, indemnity, arbitration provision, class-action waiver, jury/court waiver, governing-law clause, venue clause, return restriction, or other term conflicts with a mandatory consumer protection, that term applies only to the lawful extent and the mandatory protection controls for that consumer and dispute.

25. Dispute Resolution; Binding Arbitration; Class-Action Waiver; Jury-Trial Waiver

25.1 Informal Dispute Notice

Before filing arbitration or a lawsuit, the complaining party must send a written notice describing the dispute, the factual basis, the relief requested, and contact information sufficient to discuss resolution. Notices to Canis Ares must be sent to CanisAres@CanisAres.com with the subject line "LEGAL DISPUTE NOTICE." The parties will attempt in good faith to resolve the dispute for 30 days after receipt. A limitations period is tolled during that 30-day period to the extent permitted by law.

25.2 Agreement to Arbitrate

Except for disputes expressly excluded below and subject to Section 25.11, you and Canis Ares agree that any dispute, claim, or controversy arising out of or relating to the Services, a product, digital file, scan, appointment, Customer Content, these Terms, the Privacy Notice, a transaction, communications between the parties, or the relationship between you and Canis Ares will be resolved by final and binding arbitration on an individual basis. This includes covered claims asserted against a Canis Ares Protected Party individually when the claim arises from or relates to that person's alleged acts, omissions, communications, ownership, management, employment, agency, contracting activity, or other conduct connected with Canis Ares or the Services. Each Canis Ares Protected Party is an intended third-party beneficiary of this arbitration agreement and may enforce it directly. This agreement to arbitrate is governed by the Federal Arbitration Act, 9 U.S.C. Sections 1-16, to the extent applicable.

25.3 Arbitration Administrator and Rules

Consumer disputes will be administered by the American Arbitration Association ("AAA") under its then-current Consumer Arbitration Rules and applicable Consumer Due Process Protocol. Business-to-business disputes that do not qualify for the Consumer Arbitration Rules will be administered under the AAA Commercial Arbitration Rules. If AAA is unavailable or declines to administer the matter and the parties cannot agree on a substitute, a court of competent jurisdiction may appoint a neutral arbitration provider consistent with this section.

For a consumer, arbitration may be conducted by documents, telephone, video conference, or an in-person hearing as permitted by the applicable rules. Any in-person consumer hearing will occur at a location reasonably convenient to the consumer or as otherwise required by law or AAA rules. Fees and arbitrator compensation will be allocated under the applicable AAA rules and governing law; Canis Ares will pay amounts the business is required to pay under those rules or law.

25.4 Arbitrator Authority; Available Relief

The arbitrator may award the same individual remedies and relief that a court could award to the individual claimant, including statutory remedies and attorneys’ fees where authorized by law. The arbitrator must apply the governing substantive law and these Terms. Judgment on an award may be entered in any court with jurisdiction.

Except where applicable law requires a court to decide an issue, the arbitrator will decide disputes concerning the interpretation, scope, applicability, or enforceability of this arbitration agreement. A court will decide disputes concerning whether an arbitration agreement was formed, any issue that federal law expressly reserves for judicial determination, and the enforceability of the class-action / representative-action waiver below.

25.5 Exceptions

Either party may bring an individual action in small-claims court if the claim qualifies and remains only in that court. Either party may seek temporary or preliminary injunctive relief in court to protect intellectual property, confidential information, security, or systems while arbitration is pending. Nothing in these Terms prevents either party from reporting matters to or obtaining relief from a governmental or regulatory agency where applicable law permits.

This arbitration agreement does not require arbitration of a dispute to the extent a federal statute makes a pre-dispute arbitration agreement invalid or unenforceable for that dispute, including a qualifying sexual-assault or sexual-harassment dispute under 9 U.S.C. §§ 401–402 when the person alleging such conduct elects the statutory option.

25.6 No Class, Collective, Coordinated Representative, or Private-Attorney-General Proceedings

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU, CANIS ARES, AND THE CANIS ARES PROTECTED PARTIES AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not combine claims of different persons or preside over any class, collective, consolidated, or representative proceeding unless all affected parties expressly agree in writing after the dispute arises.

If applicable law prohibits enforcement of this waiver as to a particular claim or form of relief, that claim or form of relief will proceed in the forum required by law after all arbitrable individual claims are resolved, to the extent a stay is permitted.

25.7 Coordinated or Mass Arbitration

If 25 or more substantially similar arbitration demands are presented against Canis Ares and are coordinated by the same or affiliated counsel or organizations, the parties agree that the AAA Mass Arbitration Supplementary Rules and fee schedule will apply to the extent AAA determines they are applicable. Any additional staged, bellwether, mediation, or process-arbitrator procedure must comply with applicable AAA rules and law. Nothing in this subsection authorizes class arbitration.

25.8 Jury-Trial Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FOR ANY DISPUTE THAT IS PERMITTED TO PROCEED IN COURT RATHER THAN ARBITRATION, YOU, CANIS ARES, AND EACH CANIS ARES PROTECTED PARTY INVOLVED IN THE DISPUTE KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A TRIAL BY JURY.

25.9 Thirty-Day Arbitration Opt-Out

You may opt out of Sections 25.2 through 25.8 by sending an email to CanisAres@CanisAres.com within 30 days after the date you first accept these Terms. The subject line must state "ARBITRATION OPT-OUT" and the message must include your full name, the email address used for the transaction or account, and an unequivocal statement that you opt out of the arbitration agreement in the Canis Ares Terms of Service. Opting out will not affect the rest of these Terms or your ability to use the Services. An opt-out applies only to the person who timely submitted it and does not opt out any other person or entity.

25.10 Changes to Arbitration Terms

If Canis Ares makes a material future change to this arbitration section, the change will not apply retroactively to a dispute for which Canis Ares received a valid Dispute Notice before the effective date of the change, unless the parties agree otherwise. Continued use may constitute acceptance of prospective changes only where legally effective notice and assent are provided.

25.11 Canadian Consumers and Other Mandatory Forum Rights

For a consumer located in Canada, Sections 25.2 through 25.9 apply only to the extent a valid pre-dispute arbitration agreement, class/representative waiver, court/jury waiver, and related forum restriction are permitted by the mandatory law applicable to that consumer. If applicable provincial or territorial consumer law prohibits or limits a pre-dispute arbitration requirement, class-action waiver, court restriction, jury/court waiver, or similar term, the prohibited or limited term does not apply to that consumer to that extent, and the dispute may proceed in the court, tribunal, or process required or permitted by that mandatory law. Nothing in this Section requires a Canadian consumer to waive a non-waivable right.

26. Governing Law; Court Venue

Except to the extent the Federal Arbitration Act or other federal law governs, these Terms and disputes arising from them are governed by the laws of the State of New York, without regard to conflict-of-law rules. This choice of law does not deprive a consumer of mandatory protections of the state, province, or territory whose law must apply notwithstanding a contractual choice of law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

For any dispute properly proceeding in court, Customer consents to personal jurisdiction in New York with respect to Canis Ares and any Canis Ares Protected Party properly joined in the dispute and, to the extent legally permitted, venue in the state or federal courts located in New York. This venue selection is not exclusive where applicable consumer law gives the Customer a non-waivable right to sue or proceed in another court, tribunal, small-claims forum, province, territory, or jurisdiction.

27. Force Majeure

Canis Ares is not liable for delay or failure caused by events beyond its reasonable control, including natural disasters, fire, flood, severe weather, power or internet outage, epidemic or pandemic, labor dispute, civil disturbance, war, terrorism, cyberattack by third parties, equipment failure despite reasonable maintenance, carrier delay, supplier shortage, government action, import/export restriction, or inability to obtain materials. We may allocate scarce production capacity among customers in a commercially reasonable manner.

28. Suspension; Termination

We may suspend or terminate access to Services, cancel an order before completion, or refuse future business for breach of these Terms, nonpayment, abuse, fraud, legal or safety concerns, infringement, security risk, or other material business risk. If we cancel a paid order for reasons not attributable to Customer after work has begun, we will provide an appropriate refund for unperformed work, subject to nonrefundable third-party commitments and applicable law.

29. Changes to These Terms

We may update these Terms prospectively. The version posted or presented at the time of a transaction will govern that transaction unless the parties expressly agree otherwise. Material changes to ongoing account-based Services will be provided with notice and assent where required by law. Changes do not retroactively rewrite a dispute that already arose if applicable law forbids that result.

30. Miscellaneous

These Terms, the Privacy Notice, the applicable quote or order confirmation, and any signed project-specific agreement constitute the entire agreement regarding the transaction and supersede prior discussions on the same subject. If a project-specific signed agreement conflicts with these Terms, the signed agreement controls for that conflict.

If any provision is held unenforceable, it will be enforced to the maximum lawful extent and severed only as necessary; the remaining provisions remain effective, except as specifically stated in the arbitration section. A provision that is unenforceable for one Customer, jurisdiction, claim, or remedy is not intended to become unenforceable for other Customers, jurisdictions, claims, or remedies where it is lawful. Failure to enforce a provision is not a waiver. Customer may not assign these Terms without our written consent; Canis Ares may assign them in connection with a merger, reorganization, financing, asset sale, or transfer of the business. Headings are for convenience only. Except as expressly stated for the Canis Ares Protected Parties and other identified beneficiaries, these Terms do not create third-party beneficiary rights.

31. Contact

Questions, legal notices, and notices under these Terms may be sent to CanisAres@CanisAres.com. Where law requires notice by another method, that method also applies.