Shipping policy

Canis Ares LLC — Shipping & Delivery Policy

Last Updated: August 16, 2026

This Shipping & Delivery Policy applies to physical products purchased from Canis Ares LLC (“Canis Ares,” “we,” “us,” or “our”). It should be read together with our Terms of Service and Return & Refund Policy.

Order Processing and Production

Many Canis Ares products are manufactured, finished, customized, or otherwise prepared after an order is placed. Processing and production times therefore vary by product, material, order complexity, customization, workload, and availability of supplies.

Any processing, production, shipment, or delivery timeframe displayed on a product page, quote, order confirmation, or other communication is an estimate unless expressly identified by Canis Ares LLC in writing as a guaranteed date.

Where a particular shipment timeframe is stated, we will use commercially reasonable efforts to ship within that timeframe.

If circumstances prevent us from shipping within a timeframe for which applicable law requires customer notice, consent, cancellation, or refund rights, we will provide those rights as required by applicable law.

Processing/production time is separate from carrier transit time. An estimated delivery date may therefore include both the time required to manufacture or prepare the order and the time required for transportation.

Shipping Destinations

Canis Ares currently intends to ship eligible orders within the United States and to eligible Canadian destinations.

Paid orders and shipments to Quebec are not currently offered pending completion of Quebec-specific consumer and language-law implementation.

Certain products, materials, dimensions, destinations, or shipping methods may be unavailable even where Canis Ares generally serves the customer's location.

Availability of shipping to a particular address is subject to the options presented or confirmed for the applicable order.

Shipping Charges

Shipping charges, when applicable, are displayed during checkout, included in an approved quote, or otherwise communicated before an order is finalized.

Shipping charges may vary based on factors including:

destination;
package weight and dimensions;
carrier;
service level;
insurance;
signature requirements;
special handling;
packaging requirements; and
international shipping requirements.

Expedited shipping does not necessarily expedite design, manufacturing, customization, or production unless Canis Ares expressly agrees otherwise in writing.

Shipping Carriers

Canis Ares may select and use USPS, UPS, FedEx, or another appropriate carrier or shipping service.

Unless a specific carrier or service is expressly guaranteed in writing, Canis Ares may change the carrier or service level when reasonably necessary while using a service appropriate for the order.

Tracking information will be provided when available.

Delivery Estimates and Carrier Delays

Carrier-provided delivery dates and tracking estimates are estimates controlled by the carrier and are not guarantees made by Canis Ares unless expressly stated otherwise.

Canis Ares is not responsible, to the maximum extent permitted by applicable law, for delays caused by circumstances outside our reasonable control, including:

carrier disruptions;
weather;
natural disasters;
transportation interruptions;
customs processing;
governmental action;
labor disruptions;
incorrect or incomplete customer information;
security inspections;
holidays;
service interruptions; or
other events beyond our reasonable control.

This provision does not eliminate any cancellation, refund, or delivery right that applicable law does not permit us to exclude.

Customer Responsibility for Shipping Information

Customers are responsible for providing a complete and accurate shipping address and other delivery information.

Please review your address carefully before submitting an order.

Address changes requested after an order is placed are not guaranteed. Once an order has entered fulfillment or been transferred to a carrier, Canis Ares may be unable to redirect it.

Canis Ares is not responsible, to the maximum extent permitted by law, for loss, delay, return, or additional expense resulting from customer-provided incorrect or incomplete:

addresses;
apartment or suite numbers;
postal or ZIP codes;
recipient names;
telephone numbers;
delivery instructions; or
other shipping information.

If a shipment is returned because of incorrect information supplied by the customer, refusal of delivery, failure to claim the shipment, or another customer-caused delivery problem, the customer may be responsible for additional shipping and handling costs before the order is reshipped.

Because many Canis Ares products are custom, made-to-order, personalized, or otherwise final sale, return of an undeliverable package to Canis Ares does not by itself create a right to a refund.

Refused and Unclaimed Shipments

Refusing delivery is not an authorized method of canceling an order or obtaining a refund.

To the maximum extent permitted by applicable law, customers remain responsible for costs resulting from refused, abandoned, unclaimed, or improperly addressed shipments, including:

outbound shipping;
return shipping;
carrier fees;
brokerage;
customs charges;
storage charges; and
reasonable reshipment costs.

Any mandatory consumer cancellation or refund right provided by applicable law remains unaffected.

Packages Marked Delivered

If carrier tracking shows that a shipment was delivered but the customer cannot locate it, the customer should promptly:

check the delivery location and surrounding property;
check with household members, neighbors, building staff, or other authorized recipients;
contact the carrier; and
contact Canis Ares so we can assist with available carrier information or claims.

A package recorded by the carrier as delivered does not automatically entitle the customer to a refund or replacement.

Canis Ares may require reasonable supporting information before considering a replacement, credit, carrier claim, or other remedy.

Where theft after confirmed delivery is suspected, Canis Ares may request a police report or other reasonable documentation for higher-value claims.

Nothing in this section limits rights that applicable law does not permit us to limit.

Signature Requirements

Canis Ares may require an adult signature, direct signature, or other delivery confirmation for certain:

high-value orders;
custom products;
replacement shipments;
addresses presenting elevated delivery risk; or
orders for which additional delivery verification is reasonably appropriate.

A customer must not request that a carrier waive a required signature or leave a shipment unattended contrary to the shipping instructions and then hold Canis Ares responsible for consequences resulting from that request.

Shipping Damage

Customers should inspect delivered packages promptly.

If a product arrives with apparent shipping damage, contact:

CanisAres@CanisAres.com

as soon as reasonably possible and provide:

the order number;
photographs of the shipping package;
photographs of shipping labels;
photographs of packaging materials;
photographs of the damaged item; and
a description of the damage.

Do not discard the product, shipping container, or packaging materials while a carrier claim is being investigated.

Canis Ares may require those materials for inspection or a carrier claim.

Where Canis Ares determines that a remedy is appropriate, the remedy may include repair, replacement components, replacement of the item, carrier claim assistance, store credit, or refund, as appropriate and to the extent permitted by law.

International Shipping — Canada

Canadian shipments may be reviewed by the Canada Border Services Agency and may be subject to GST/HST, customs duties, handling charges, brokerage fees, or other import-related charges. CBSA confirms that goods imported into Canada can be assessed duties and taxes.

Unless checkout or the applicable order expressly states that specific import charges are being collected and remitted by Canis Ares, the recipient is responsible for import duties, taxes, brokerage charges, customs fees, and similar charges assessed upon importation or delivery.

Canis Ares does not control customs determinations or customs-processing times.

Customers are responsible for supplying information reasonably necessary to complete customs clearance.

Refusal to pay properly assessed import charges does not, by itself, create a right to cancel or refund an otherwise final-sale order.

Customs Declarations

Canis Ares will use commercially reasonable efforts to accurately describe and declare international shipments as required by law.

We will not falsify:

product values;
contents;
country of origin;
commercial status; or
customs documentation

at a customer's request.

Split Shipments

Orders containing multiple products may be shipped separately when reasonably necessary because of:

production schedules;
size;
packaging requirements;
inventory;
manufacturing methods; or
carrier restrictions.

Separate shipments do not necessarily result in additional customer shipping charges unless disclosed or agreed.

Lost Shipments

If carrier tracking indicates that a shipment is lost in transit, contact Canis Ares.

We may first pursue available carrier tracing, insurance, or claims procedures before determining the appropriate customer remedy.

Where Canis Ares determines that an order has been lost before delivery, we may, as appropriate and subject to applicable law:

remake the product;
replace the product;
reship the order;
issue store credit; or
issue a refund.

Custom or irreplaceable products may require additional time to reproduce.

Local Pickup or Delivery

If Canis Ares later offers local pickup or local delivery, the applicable terms, location, scheduling requirements, identification requirements, and pickup window will be provided with the order.

A local-pickup option should not be assumed unless specifically offered for the applicable order.

Final Sale Does Not Eliminate Shipping Rights

Our Return & Refund Policy generally makes Canis Ares products final sale and excludes voluntary buyer's-remorse returns.

However, “final sale” does not eliminate rights that applicable law gives a customer for non-delivery, legally qualifying defective or misdescribed goods, or other non-waivable circumstances.

Where applicable consumer law requires a different result, applicable law controls.